Privacy Policy

This Privacy Policy describes how Culture Shop (“we,” “us,” “our,” or “Company”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from our website at https://cultureshop.com (the “Site”), visit our physical store at 1602½ East Carson Street, Pittsburgh, PA 15203, USA, or otherwise communicate with us (collectively, the “Services”).

By using any of our Services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our Site or Services.

Last Updated: June 22, 2026

1. Information We Collect

To provide you with the best experience, fulfill your orders, and deliver quality customer service, we collect information from various sources. Here is what we gather:

1.1 Information You Provide Directly

When you interact with us, you voluntarily provide us with the following information:

Contact Information: Full name, email address, phone number, and mailing address (including street address, city, state, and postal code).
Shipping & Billing Address: Delivery address, billing address, and any special delivery instructions.
Order Information: Products purchased, product sizes, colors, styles, quantities, and order preferences.
Payment Information: Payment method details. Important: We do NOT store full credit card numbers on our servers. Payment processing is handled securely by our third-party payment processors (e.g., Stripe, PayPal).
Account Information: If you create an account, we collect your username, password, saved preferences, and order history.
Customer Communications: Records of emails, phone calls, chat messages, and support inquiries when you contact us for assistance.
Feedback & Reviews: Any reviews, ratings, testimonials, or feedback you provide about our products or services.

1.2 Automatically Collected Information

We automatically collect certain information about your interaction with our Site through cookies, web beacons, pixels, and similar tracking technologies:

Device Information: IP address, browser type, operating system, device type, device identifiers, and device model.
Usage Information: Pages visited, products viewed, time spent on each page, items added to cart, search queries, click patterns, and purchase history.
Location Information: General location information derived from your IP address (not precise GPS coordinates). This helps us provide location-relevant services and comply with regional regulations.
Referral Information: How you found our Site (e.g., search engine, social media, email campaign, or direct link).

1.3 Information from Third Parties

We receive limited information from trusted third-party service providers to process your orders and improve our services:

Payment Processors: From payment gateways (e.g., Stripe, PayPal), we receive transaction confirmations, the last 4 digits of your payment method, and payment status. Full credit card numbers are never transmitted to or stored by Culture Shop.
Shipping Carriers: From shipping partners (e.g., USPS, DHL, UPS), we receive shipping updates, tracking information, delivery confirmations, and delivery status.
Analytics Providers: From analytics services, we receive aggregated and anonymized data about Site usage, traffic patterns, and user behavior.
Social Media Platforms: If you link your social media account to our Site or interact with our social media content, we may receive limited profile information.

2. How We Use Your Personal Information

We use your personal information for the following legitimate business purposes:

Purpose	Description	Legal Basis
Order Fulfillment	To process your payments, prepare and ship your orders, handle returns and exchanges, and provide customer service related to your purchases.	Contract Performance
Communication	To send order confirmations, shipping updates, delivery notifications, customer support responses, and order status updates.	Contract Performance & Legitimate Interest
Security & Fraud Prevention	To detect, prevent, and investigate fraudulent transactions, unauthorized access, security breaches, and other illegal activities.	Legitimate Interest & Legal Obligation
Marketing & Promotions	With your prior consent, to send newsletters, promotional offers, product recommendations, and marketing communications. You may opt-out at any time.	Consent
Site Improvement & Analytics	To analyze usage patterns, improve website functionality, enhance user experience, test new features, and optimize performance.	Legitimate Interest
Legal Compliance	To comply with applicable laws, regulations, tax obligations, legal requests, and court orders.	Legal Obligation
Customer Service	To respond to your inquiries, resolve disputes, and provide technical support.	Contract Performance & Legitimate Interest

3. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information with trusted service providers who are necessary for our operations and who have contractually agreed to maintain the confidentiality and security of your information.

3.1 Service Providers

We share your information with the following categories of service providers:

E-commerce & Hosting Providers: (e.g., Shopify, hosting platforms) To host our website, manage our online store, and maintain Site functionality.
Payment Processors: (e.g., Stripe, PayPal, Square) To securely process your payments and verify payment information.
Shipping & Logistics Partners: (e.g., USPS, DHL, UPS, FedEx) To deliver your orders and provide tracking information.
Email Service Providers: (e.g., Mailchimp, SendGrid) To send transactional emails (order confirmations, shipping updates) and marketing communications (with your consent).
Analytics & Marketing Tools: (e.g., Google Analytics, Facebook Pixel) To understand Site usage, measure marketing effectiveness, and deliver targeted advertising.
Professional Advisors: Accountants, lawyers, tax consultants, and business advisors who require access to information for legitimate business purposes.

3.2 Legal Requirements

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to:

Comply with applicable laws, regulations, court orders, or legal processes.
Enforce our Terms of Service and other agreements.
Protect the safety, rights, and property of Culture Shop, our customers, and the public.
Prevent or investigate possible wrongdoing, fraud, or security breaches.

3.3 Business Transfers

If Culture Shop is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. Your Privacy Rights & Choices

Depending on your location (such as California, the European Economic Area, United Kingdom, or other jurisdictions with privacy laws), you may have the following rights:

4.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a portable, machine-readable format upon request.

4.2 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention requirements for tax or accounting purposes). We will delete your information within 30 days of a valid request, unless we are required by law to retain it.

4.3 Right to Correction

You have the right to request that we update, correct, or amend inaccurate or incomplete personal information. You may also update your account information directly through your account settings.

4.4 Right to Opt-Out of Marketing

You have the right to opt-out of marketing communications at any time. You can do this by:

Clicking the “Unsubscribe” link in any marketing email we send.
Contacting us at support@cultureshop.com with your request.
Updating your communication preferences in your account settings.

Please note that even if you opt-out of marketing communications, we will still send you transactional emails (order confirmations, shipping updates, customer service responses).

4.5 Right to Data Portability

You have the right to request a copy of your personal information in a portable, machine-readable format (e.g., CSV, JSON) so you can transfer it to another service provider.

4.6 Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

4.7 How to Exercise Your Rights

To exercise any of these privacy rights, please contact us using the information in Section 10 (Contact Us) below. We will respond to your request within 30 days. If we cannot fulfill your request, we will explain the reason why.

5. Data Security & Retention

5.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Servers: Our servers are protected by firewalls, intrusion detection systems, and other security technologies.
Access Controls: Only authorized personnel have access to your personal information, and access is restricted on a need-to-know basis.
Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks.
Payment Card Industry (PCI) Compliance: We comply with PCI DSS standards for secure payment processing.

Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

Order & Payment Information: Retained for 3–7 years for business, accounting, and tax purposes.
Customer Support Records: Retained for 1–2 years after the last interaction.
Marketing Data: Retained until you opt-out or request deletion.
Website Usage Data: Retained for 12–24 months for analytics purposes.
Account Information: Retained for as long as your account is active, plus 1 year after account closure.

Once your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

6. Cookies & Tracking Technologies

Our Site uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, remember your preferences, and measure marketing effectiveness.

6.1 Types of Cookies We Use

Essential Cookies: Required for Site functionality, security, and order processing. These cannot be disabled without affecting Site functionality.
Performance Cookies: Help us understand how you use our Site, which pages are popular, and where users encounter errors.
Marketing Cookies: Used to deliver personalized advertisements, track marketing campaign effectiveness, and remember your preferences.
Analytical Cookies: Used by third-party analytics services (e.g., Google Analytics) to track Site usage and user behavior.

6.2 Cookie Management

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain Site functionality and your shopping experience. For more information on managing cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

6.3 Do Not Track (DNT)

Some browsers include a “Do Not Track” feature. Currently, there is no industry standard for recognizing DNT signals, so our Site does not respond to DNT browser signals. However, you can use other tools to control data collection and use as described above.

7. Third-Party Links & Services

Our Site may contain links to third-party websites, social media platforms, and services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

When you click on a third-party link, you leave our Site and are subject to that third party’s privacy policy. Culture Shop is not liable for any issues arising from your use of third-party services.

8. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly and take appropriate steps to notify the child’s parent or guardian.

If you believe we have collected information from a child under 13, please contact us immediately at support@cultureshop.com.

9. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection standards as your home country.

If you are located in the European Economic Area or United Kingdom, we will implement appropriate safeguards (such as Standard Contractual Clauses) to protect your information when transferring it internationally.

10. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Site and updating the “Last Updated” date at the top of this page.

For significant changes, we may provide additional notice (such as email notification or a prominent notice on our Site). Your continued use of our Services after changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us & Privacy Rights Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact our Data Privacy team:

Email: support@cultureshop.com
Phone: +1 (412) 481-8284
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response Time: Within 24 hours during business hours
Store Address: 1602½ East Carson Street, Pittsburgh, PA 15203, USA

12. Business Information

Trading Name: Culture Shop
Legal Name: Natiglow Media LLC
Registered Office Address: 1001 S Main St Ste. 600, Kalispell, MT 59901, USA
Email: support@cultureshop.com

13. Data Protection Authority

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with a data protection authority, and you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. You do not need to contact us first, but we encourage you to do so to give us an opportunity to address your concerns.

European Data Protection Authorities: https://edpb.ec.europa.eu/about-edpb/board/members_en

United Kingdom Information Commissioner’s Office: https://ico.org.uk/

California Attorney General: https://oag.ca.gov/

14. Commitment to Privacy

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. We believe that privacy is a fundamental right, and we take our responsibility to safeguard your data seriously. Thank you for trusting Culture Shop with your personal information.