Refund and Returns Policy

Last Updated: June 22, 2026

At Culture Shop, customer satisfaction is our top priority. This Return, Refund, and Exchange Policy outlines the terms and conditions for returning items purchased from our online store or physical location at 1602½ East Carson Street, Pittsburgh, PA 15203, USA. We are committed to providing high-quality, handcrafted goods and bohemian apparel, and we stand behind every purchase.

1. Return Eligibility & Time Frame

Return Window: You may initiate a return request within 14 calendar days of delivery (for online orders) or purchase (for in-store purchases). To be eligible for a return, items must meet the conditions outlined in Section 2 below.

Qualifying Reasons for Return:

Defective or Damaged Items: The item arrived with visible damage, manufacturing defects, misprints, or seam issues that were not disclosed in the product description.
Incorrect Item Shipped: You received a different product than what you ordered.
Size or Fit Issues: The item received does not match the size selected at checkout.
Change of Mind: Unworn, unwashed items in original condition may be returned within the 14-day window, except for certain final-sale items (see Section 6).

2. Return Conditions & Item Requirements

To qualify for a return, items must meet ALL of the following conditions:

Condition of Item: The item must be unworn, unwashed, and unaltered. It must be free of stains, makeup, deodorant, perspiration marks, or any signs of wear.
Original Tags & Packaging: All original tags must remain attached and uncut. Original packaging must be intact and undamaged.
Proof of Purchase: You must provide the original receipt, packing slip, or digital order confirmation email.
Completeness: The item must include all original components, accessories, and documentation that came with the product.

Items Not Eligible for Return: The following items are final sale and cannot be returned: jewelry (for hygiene reasons), swimwear, undergarments, pierced items, and items marked as “Final Sale” at the time of purchase.

3. How to Initiate a Return

Step 1 – Contact Support: Notify our support team within 14 days of delivery or purchase. You may reach us by email or phone during business hours (Monday–Friday, 9:00 AM–5:00 PM EST):

Email: support@cultureshop.com
Phone: +1 (412) 481-8284

Step 2 – Provide Order Information: Include your order number, reason for return, and photos of the item and any defects (if applicable).

Step 3 – Receive Return Instructions: Our team will review your request and provide you with return shipping instructions within 1 business day.

4. Return Shipping & Costs

Return shipping costs are handled as follows, depending on the reason for the return:

Defective, Damaged, or Incorrect Items (Our Error): Culture Shop will provide a prepaid return shipping label at no cost to you. We cover all return shipping expenses for confirmed errors on our part.
Other Authorized Returns (Customer-Initiated): For returns due to fit, sizing, or change of mind, the customer is responsible for all return shipping fees. We recommend using a trackable shipping method (such as USPS Priority Mail, UPS, or FedEx) to protect your return.

Return Address:

Culture Shop
1602½ East Carson Street
Pittsburgh, PA 15203
USA

Important: Please ensure your return is properly packaged and insured. Culture Shop is not responsible for lost or damaged returns in transit. We recommend obtaining tracking confirmation and signature confirmation upon delivery.

5. Refund Processing & Timeline

Inspection Period: Once your return is received at our store, we will inspect the item to verify it meets return conditions. This inspection typically takes 1–5 business days.

Refund Approval & Method: If your return is approved, the refund will be issued to the original payment method used at checkout. For in-store cash purchases, we will arrange store credit or an alternative electronic payment method.

Refund Timeline: After we process and approve your refund, please allow an additional 3–7 business days for the funds to appear in your account. The exact timing depends on your bank or credit card issuer’s processing time. Some financial institutions may take longer.

Non-Refundable Items: If your return does not meet the conditions outlined in Section 2, it will be denied and returned to you at your expense. We will notify you of the reason for denial.

6. Product Exchanges

Due to our constantly changing inventory of handcrafted and one-of-a-kind items, we do not offer traditional exchanges. If you need a different size, color, or style, we recommend:

Returning the original item for a refund (following the process in Sections 3–5).
Once your refund is processed, placing a new order for the desired item.

Exception – Manufacturer Defects: If a manufacturer defect or significant damage is confirmed by our team, we will offer one of the following options:

Ship a replacement product at no cost to you, if available in your size and style.
If the exact item is out of stock, issue a full refund immediately.

7. Vintage & Handcrafted Items

Culture Shop specializes in vintage garments, antique accessories, and handcrafted goods. These items often display minor signs of age, wear, patina, or natural imperfections. These characteristics are part of the item’s history and charm and are not considered defects unless they significantly differ from the product description or photographs on our website.

We encourage you to carefully review the product description, photographs, and condition notes before purchasing vintage or antique items. If you have questions about an item’s condition, please contact us before purchasing.

8. Damaged Items in Transit

If your order arrives damaged or defective, please:

Document the damage with photographs immediately upon receipt.
Contact our support team within 48 hours of delivery with photos and your order number.
Do not discard the original packaging, as we may request it for our carrier claim.

For confirmed damage caused during shipping, we will provide a prepaid return label and issue a full refund or replacement at no cost to you.

9. Contact Information & Support Hours

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team:

Email: support@cultureshop.com
Phone: +1 (412) 481-8284
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Store Address: 1602½ East Carson Street, Pittsburgh, PA 15203, USA

10. Business Information

Trading Name: Culture Shop
Legal Name: Natiglow Media LLC
Registered Office Address: 1001 S Main St Ste. 600, Kalispell, MT 59901, USA
Email: support@cultureshop.com

Policy Changes

Culture Shop reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or store following the posting of changes constitutes your acceptance of the updated policy.